The Changing Face of Information System IT

The tidal wave of Information Technology has swept all industries into a paradigm shift to newer and more effective process improvements and outcomes. The information services industry is no exception. In fact, the information services sector has immensely benefited from this technological revolution. Today information services providers and companies have overcome challenges that significantly influence their ability to provide quality information services.

Services Information Technology has become an enabler in Improving the quality of services and information operations by simplifying and streamlining the delivery of information services, improving quality, reducing costs and providing anytime/anywhere information across multiple facilities and domains.

Growing business operations and better execution of business strategies can only be met with a flexible open system like Automota4 iGate ERP Suite. With iGate®, you can integrate a smarter way to work across your entire business platforms. iGate® supports all your purchase and soles operations, your logistic and financial administration, documents and human resources management solutions in order to quickly respond to customer demand with efficient, fast, and flexible processes.

Automata4 iGate® is an integral information system: data is stored centrally and is directly available to authorized personnel. The system foundation supports best practices across many business areas and consolidates business data to avoid duplication of effort. The main goal of 'Gate is to enable operational excellence and innovation for the ideal business processes you wish for.

Today there are many challenges in delivering information management system. These challenges lead to the desire to develop systems to augment capabilities of the available information services providers to serve the increasing number of users and help staff streamline their operations. To alleviate some of these pressures, we are presenting iGate® a system that has the following benefits:

  • Integrated, comprehensive & easily deployable web enabled application delivers a full spectrum of information and administrative services functions
  • Seamless, anytime, anywhere accessibility to information and integrated communication
  • High scalability allows integrated information services delivery across a multitude of locations.
  • Centralized data repository makes information easily retrievable and enables users' records tracking anywhere Intuitive user interface simplifies data entry and makes the applications easy to use, saving valuable time and minimizing MCI interactions

Human Resources Management (12)

Corporate Hierarchy
Provides flexible generic tools to create your corporate hierarchy model with attributes, and then to create your corporate nodes structure based on it.
Workforce Planning
Provides a means to plan your needed workforce (in count and job titles) among your corporate nodes with a defined fulfillment schedule.
Establishes a process for vacancies identification, receiving resumes, meeting applicants, evaluating overall recruitment information and recruiting the eligible applicants.
Allows you to define your personnel information (personal, corporate, financial and attendance profiles), and manage the processes of transfer, promotion, warning, awarding, and dismissal. Caters to the personnel and human resources needs of healthcare establishments. The system maintains and tracks employee's data on-line and generates extensive reports on variety of criteria.
Supports you in defining the parameters that allocates benefits and awards to your individual employees, teams, or corporate nodes.
Introduces newly recruited employees to the organization with information about their departments, business model, processes and rules.
HR Policy
Allows you to define the policies of the corporate and corporate nodes, and enable the employees to check their related policies.
Attendance Monitor
Allows you to define the attendance patterns and assign them to your employees, and check their daily attendance supported with attendance tracking machines or smart cards.
Provides mechanisms to define payroll calculation methods and calculate employees’ payroll, in respect to the deserved benefits, and deductions. It is designed for the employee payroll calculation process and uses a table-driven approach wherein the basic salary, allowances and deductions can be stored against each employee / grade.
Establish training plans that are aligned with corporate business objectives for your employees so they can perform their roles more effectively by initiating training schedules and assessments.
Enables you to define performance models, parameters and importance, assign them to teams, positions, corporate nodes, and calculate the actual performance of them.
Career Path
Supports your employees in choosing and tracking a preferred career development path that complements their skills, experience and aspirations.

Administrative (4)

Define the workflow with the approval hierarchy in the organization.
Define courts, cases and track all cases status for an organization.
Track all communications sent from/to an organization with detailed information. This comes also with the possibility to scan and archive the documents.
Allow to build a DYNAMIC archiving tree with the dynamic archiving properties. It allow for archiving any document with different attributes as well as different search criteria for documents.

Project Management (10)

Define projects that are within an organization and all related information such as Definitions Acronyms, Project Foundation, Project Environment, and Customer Concerns.
Scope Management
Define the scope of the projects in terms of Project Scope Statement, Milestone, Work Breakdown Structure, Acceptance Criteria, and Deliverables.
Project Process
Define the Project Characterization Attributes in order to match up with prior projects from organization’s repository, Tailoring Request, Tailoring Criteria, and Applicable Assets.
Define Projects Resources Allocation, Project Roles, Resources Availability, and Resources Over allocation.
Define external stakeholders, their organizations, and roles.
Define Project Estimation, Non-Development Phases Estimation, and Effort Distribution.
Project Scheduling
Define Project Milestones with their due dates, tasks dependency, and Fixed Cost.
Risk Management
Define Risk Management Plan, Possible Impact, Thresholds, Risk Scores, Risks Frequency Tracking, Action and mitigation Plans.
Issue Tracking
Define Projects Issues, Issues Status, Re-Planning Criteria (Qualitative, and Quantitative).
Define Project Meetings Information, Attendees, Absentees, Meetings Agendas, and Meetings Action Items.

Customer Relationships Management (5)

Global Address Book
Allow the organization to have all its contact and contact personnel in one global repository available to all team members.
Define the organization marketing status and action items for their customers, and give guidelines on how to peruse a new client.
Customers Service
Define customers’ requests and follow them with updates, build customers service surveys and questionnaires’.

Services (1)

Real Estate
Real Estate Management

Resources Management (7)

Physical Plants
Allow to define all physical building/areas with their attributes.
This module includes the functions that manage defining the materials of the corporate and the warehouses that store them, managing the transactions of materials and applying inventories.
Allow to define vendors, their specialties, materials that they provide, automatic purchase orders based on information from the warehouse. Effectively manages the purchasing and receipt of inventory in hospitals. It covers both stock and non-stock items.
Employee Custody
Allow to track all warehouse materials that were distributed to the employees. Track the move of materials between employees.
Allow to define all automotive that belong to an organization with their maintenance status and use requests.This module includes the functions that manage the garage of the vehicles of the corporate, properties and maintenance and fueling activities of the vehicles.
Transportation & Logistics
Allow the organization to manage its products transportation, theirs status, and manage routes.
Engineering Management
Handle all maintenance requests in the organization whether it is scheduled maintenance or sudden. Helps the technical services department of the hospital in addressing the work order processing and maintenance of various equipment of the hospital.

Supply Chain Management (6)

Product Catalogue
Product Catalogue
Supply Chain Planning
Supply Chain Planning
Supply Chain Control
Supply Chain Control
Supply Chain Benchmarking
Supply Chain Benchmarking
Supply Chain Optimization
Supply Chain Optimization

Quality Management (2)

Quality Assurance
This module includes the functions of incorporating the quality in the products, processes and services so quality is assured before checking and discovering errors and defects. It also includes the functions that define the quality management system of the corporate, quality policies and standards; it manages who is responsible for the delivery of each item of the system.

Financial (9)

Financial Forecasting
Handle all departments and Division budgets with an organization; build automatically a global budget plan, and forecast financial outcomes.
Cash Flow
Predict the organization cash flow and track it from all resources (customers, orders, banks, cash registers …).
Cost Management
Cost Management
Points of Sales
Define annual sales plan, manage customers’ orders and track their status.
Handle all account receivable and account payable issues with dynamic accounting trees. Conforms to standard accounting principles and provides for accurate book keeping besides offering flexible reporting and query facilities.
Generate organization’s invoices and their payment with the clients, Payment reminders systems, and clients’ payment rating system for future financial relationship.
Assets Management
Manage organization assets, their relationship with warehouse and accounting, and annual Depreciation Life.
Financial Auditing
Financial Auditing
Corporate Mobile
Handle all issue of the company corporate mobile lines with monthly invoices and employees allowances.

Support (8)

Global Settings
Global Settings
Mass eMail/SMS
Mass eMail/SMS
Technical FAQ

Executive (2)

Reports & Statistics
Reports & Statistics
Performance Indicators
Performance Indicators

Corporate Governance (4)

Allow the organization to define its identity like logo, mission, vision, and profiles.
Board of Directors
Define the board of directors, their contact information, Job titles, and positions. </br> Define the BoD cycles and meetings.
Define the organization strategy and objectives with objective measuring methods.
Define the Corporate Social Responsibility programs and their types with detailed information for each program.

Back Office (8)

Road map for EduTech
Users Administration
Users Administration
Support Tickets
Support Tickets
Comment on the System
System Tasks
System Tasks
DB Backup
DB System Backup
Audit Trail
Audit Trail
Warnings & Alerts
Warnings & Alerts

Online Tools (1)

Website Management ERP
ERP Website Management

Required Hardware

These are the minimum hardware to serve 75 to 100 users simultaneously

  • Main Database Server (Required)
    • Processor: 2 processor Intel Xeon CPU E5640 2.67
    • RAM: 16 GB DDR3
    • HD: 2 hard desk (500 GB)
  • Backup Database Server (Optional)
    • Processor: 1 processor Intel Xeon CPU E5640 2.67
    • RAM: 8 GB DDR3
    • HD: 1 hard desk (500 GB)
  • Main Web Server (Required)
    • Processor: 1 processor Intel Xeon CPU E5640 2.67
    • RAM: 8 GB DDR3
    • HD: 1 hard desk (500 GB)
  • Backup Web Server (Optional)
    • Processor: 1 processor Intel Xeon CPU E5640 2.67
    • RAM: 4 GB DDR3
    • HD: 1 hard desk (500 GB)

Required Network

  • Full working LAN with the following features:
    • Microsoft Active Directory Server
    • Microsoft Exchange Server
    • LAN Access Points for users
  • Public IP Address: To make the Portal accessible over the internet for the users

Used Technology

  • Web-Based Portal works on LAN infrastructure.
  • Front End using Google browser Chrome with HTML5, CSS3, AJAX, and JQuery.
  • Back End using PHP (Zend Framework) and Oracle 10g.
  • Apache Web Server and Oracle Server.
  • SOA architecture so it can integrate easily with other systems.


  • Access
    • 2 Login methods:
      • Through DB: using user name and MD5 encrypted PW.
      • Through Active Directory technologies (LDAP) and DB (more secure).
    • User Access is based on Roles and DB Access.
    • Roles based on Solution/Module/Link/Functionalities (Add, Update, Delete, View, Print, Search).
    • Availability of HTTPS Protocol Access.
  • Data
    • Using DB policies to restrict data access.
    • Using special techniques to restrict users of seeing certain data even though they can access the links “URL(s)”.
    • Using special techniques for multi-locations organizations where you can define permissions differently to headquarter and branches.


  • Global Settings that match most international Standards.
  • Customization of the system to match the country it is implemented in (Currency, Cities,…..).
  • The capability to overwriting the Global Settings with country local version in case of special data values.

Multi Languages

  • Up to 2 Display Languages.
  • Up to 2 Data Languages.
  • Customization of Display Language within a short period of time.